FAQ

LOGISTICS AND DELIVERY

Do you deliver, or do we have to pick up?

We offer white glove delivery, assembly, and pick-up!

Where do you deliver?

We offer delivery and assembly in the cities and surrounding areas of Chicago, Seattle, Milwaukee, and Madison. Delivery and assembly is free within the cities of Chicago, Seattle, and Milwaukee. - Click here to see a list of zip codes that are eligible for free delivery.

For the suburbs surrounding these cities there is a delivery fee of $149 depending on distance - Click here and simply insert your zipcode to determine the fee for your area. For long distance deliveries there is a $299 delivery fee to cover the cost of the long trip made by our crew. This includes Madison,this city is currently served by our Milwaukee warehouse.

Why charge a delivery fee?

Our Midwest locations outside of Chicago, Seattle, and Milwaukee are currently satellite locations. They help ensure you get the best service from our delivery partners, but they have little service staff. The delivery and assembly in those locations still requires a third-party crew and therefore costs more. As we continue to grow bigger, we will soon appoint our own teams in these locations and lower the delivery fee. We assure you that our prices are still significantly lower than our competitors’ — you are getting a great deal!

What do I need for delivery?

Nothing! You just need to let us in the door — we’ll take care of everything else! After you order, we’ll get in touch so we keep you in the loop through every stage of the process. Once we’re in your home, you can either stick around during delivery or allow us to see ourselves out after we’re done. It’s completely your choice!

What do I need for pickup?

We ask that you go through the furniture to make sure it's free of all your belongings! We appreciate a couple weeks’ notice for pickups, but we understand that life moves fast, so we're happy to accommodate what your situation demands.

How long do delivery and pickup take? Do I need to be home?

Our average delivery time is about 2-3 hours. This also depends on the size of your order. We recommend our customers be present during both the delivery and pickup but also understand that sometimes that is not possible. If you will not be present, all you need to do is sign a release form allowing us to enter the premises as well as making sure our crew has access to your home/business.

What is White Glove Delivery and Assembly?

We make sure to bring, assemble and stage all the furniture you’ve ordered and set your home up to suit your exact preferences.

Do we deliver on the weekends or after hours?

We do offer deliveries on weekends and after hours! Saturday delivery during business hours is not extra! However, Sundays and after hours our delivery crew is working extra hours away from their families, so we charge convenience fees of $0 for deliveries from 5-8 PM, $299 for late-night deliveries, and $199 for Sunday deliveries.

What if my furniture doesn't fit up the stairs/through the door upon delivery?

Unfortunately, we cannot account for cases like this. If there's an item you're concerned about, reach out to furniture@inhabitr.com and a member of our team will help you decide what's best. If we arrive with an item that cannot be delivered for any reason, there will be a $199 restocking fee since we’ll have to take the piece back.

What if my pickup date isn't the same day of the month as my delivery?

If your pickup date requested is within a week of the day of the month that your furniture was delivered, there's no extra charge - you'll still be charged for the full last month if it's within a week before your pickup but won't be charged a cancellation fee. Similarly, you won't be charged extra for a pickup day within 7 days after the end of your lease.

How soon is furniture delivered?

Typical lead time is 7 to 10 days from the moment you place an order, so orders placed more than 7 days in advance have no expedited fee. However, we do offer expedited deliveries up to 48 hours for a $199 charge. For expedited deliveries from 3 to 7 days there is a $99 charge. Expedited deliveries are based on availability of stock.

Is it possible to choose the time of delivery?

Yes, you can choose your delivery time slot when you check out. This time slot will be pending confirmation from our operations team, and you will get an email when it’s confirmed.

During delivery, can you remove my old furniture?

No, we do not offer this service. When we deliver, the room or space where the rented furniture will be placed must be empty.

Do you offer free delivery?

We offer free delivery in the city of Chicago for orders with a minimum monthly rental of $99! This applies to any orders placed more than seven days in advance of the delivery date, and includes white glove assembly.

Can I pick up my furniture from your warehouse?

No, pick up is not possible. Our team will deliver and assemble the furniture ourselves as well as pick it up.

Can I change my delivery date? How?

Yes, you can definitely change your delivery date! You can do it yourself by logging into your Inhabitr account on our website. You can also get in contact with our team either via email or through our website chat. Your new delivery date would require confirmation from our operations team and then you’d be good to go!

OUR FURNITURE

Where does your furniture come from? Why don’t I just get it online?

We source exclusively high-quality items from sustainable suppliers. Our furniture is sourced from multiple manufacturers located in different countries, all of whom uphold the highest standards of furniture-crafting that are expected from our customers. Renting lessens the burden on your budget to begin with, allowing you to pay less for high quality items without sacrificing quality and durability.

What if I damage my furniture during my lease?

We understand that things happen. In general, normal wear and tear shouldn’t be a problem - we expect you to use your furniture, not just look at it! As long as your furniture is in respectable shape when we come to pick it up, there’s nothing to worry about.

Help! Something broke!

Don't worry! Fill out a service request in your account and we'll sort it all out.

Is the furniture used?

All of our furniture goes through a dense sanitation and refurbishment process before being rented out again. Any item that is not in good condition will not be re-rented out on our website.
When it comes to personal items such as towels, linens, these items are all brand new. When we get these items back, they go through the sanitation process and are then donated to a charitable cause.

What is an “optional item” in a furniture package?

It means that apart from the items included in the furniture package, you have the option of getting extra items, listed as optional, for an extra charge.

Can I exchange items on a package?

No, unfortunately you cannot. Our packages are standardized and have been carefully curated by our design team in order to make your home look its best

Do beds come with mattresses?

It depends! Mattresses are included in all of our bedroom packages, however, if you rent a bed by itself outside of a package, it will not come with a mattress; you will need to add one.

LEASE QUESTIONS

What if I need to end my lease early?

We’re flexible - that’s the whole point! Our team will be happy to make sure to help you clear out of your place whenever you need. We'll adjust the charges to fit the amount of time you rented the furniture. In order to break end your lease early without any penalties, we offer a break free option for $29. The break free option allows you to end your lease early and instead of getting penalized as per the lease, your monthly rent will just be readjusted to the amount of months you actually kept the furniture. Read our terms for more details!

What if I want to extend my lease, or buy my furniture after it ends?

It's great that you want to keep the furniture longer! Just email us how long you need to extend it for and we will help you with it. If you’re interested in buying your furniture, lease-to-own is available as an option to purchase at the end of your lease! We credit back the majority of the rent you pay towards the purchase of your furniture. Please email us at furniture@inhabitr.com or talk to an Inhabitr rep if you would like to purchase your furniture at the end of your lease! So if you’re looking to buy, just rent today and decide tomorrow!

Do you do daily rentals, or rentals for parties and events? What’s the shortest lease you offer?

Yes we do! Our shortest lease length is one month, but if you need furniture for shorter than a month it’s no problem at all! The price for any rental of less than a month is the same as the item’s one-month price. If you would like to do a daily or short-term rental, you can have the pick-up scheduled immediately to suit your needs. Just take out a one-month lease and return it early.

Do you do month to month leases? Can I extend the lease if needed?

We do offer one-month leases! You can also rent for more than a month and get a break free option that allows you to break your lease without any penalties other than the difference in the monthly lease price.

You can also extend your lease! You can do that by logging into your Inhabitr account on our website, or by calling or sending an email.

Can I pay my whole up-front lease amount all at once?

Yes! If you pay your whole lease amount due up front you will get a 10% discount. If you pay half of your lease amount due up front you will get a 5% discount.

PAYMENT

What other expenses are there?

Delivery is completely free if it is within the Chicago area and your monthly rent is at least $99! This includes our white glove assembly. We have a pick-up fee of $99, which we use to disassemble and securely transport back your furniture. This fee is always charged at the end of your lease, never at the beginning. If you pay via bank there is no additional charge, but if you use a credit card there is a 0 processing fee.

How does the paying process work?

Payment is done online through our website during checkout. You can pay with either a credit/debit card or a US bank account. We use an automatic payment method, so the amount to be charged each month will automatically be taken from your chosen default. You can change your payment method at any time.

What if I’m international? How do I pay?

You can still rent furniture with us in the US, don’t worry! Non-US Bank accounts unfortunately are not possible with our payment gateway partners at the moment. We do, however, accept all major international credit cards (Visa, Mastercard, Amex, etc.) from anywhere in the world!

What if I want to change my payment method? How do I do it?

You can do that through your Inhabitr account, or you can email us at furniture@inhabitr.com and we will be happy to help!

GENERAL QUESTIONS

What is this all about?

At Inhabitr, we believe that you don’t have to buy what you use. Preferences are changing, and we’re here to support those changes. Today’s world wants freedom and flexibility. You already rent your apartment, your car, and so much more; don't stop there — rent your furniture!

Why rent?

Maybe you want to furnish an entire apartment with your new roommates. Maybe you’re testing out a new city and aren’t ready to commit to staying. Maybe you’re looking ahead to a semester of school before heading back home. Maybe you’re starting a company and are building out an office space. Maybe you’ve got a place full of things you love, but you’re missing something - a cool lamp, a nice sofa, or a coffee table to bring everything together. Maybe, you just don't feel like spending thousands of dollars to get furniture you love - and you'd rather balance out that expense over time. The reasons are endless!

How does this work?

Pick the items and packages you like and let us know how long you want to rent them for. We’ll come with the furniture and set it up. Once your lease ends, we’ll pick up the furniture and get ready for your future furniture rental needs!

I need furniture ASAP!

We offer expedited deliveries from 48 hours all the way to 7 days.

• For delivery within 48 hours, there is a $199 expedited delivery fee.
• For delivery within 3-7 business days, there is a $99 expedited delivery fee.

You can always contact us at furniture@inhabitr.com. We’ll get back to you right away and try our best to help you out.

How do I schedule a return?

A few weeks before your lease is over, a member of our team will reach out to you to begin scheduling a time for pick-up. You can also fill out a service request by accessing your account and let us know if you have a specific date which you’d like the furniture to be picked up on.

What if I want to add items to my order?

If you’d like to add items to an order you’ve already placed, feel free to reach out to us through furniture@inhabitr.com. Tell us about what you’d like to add and you’re all set! If you want to add an item once the delivery is on its way, you will have to place a new order through the website.

What happens if I have pets?

We at Inhabitr are pet-friendly and love all types of furry friends! We understand how important pets are to our customers and have no issues renting our furniture to pet owners. If you have pets, there is a one-time $99 sanitation fee which is charged at the end of your lease once the furniture is picked up.

Please note that this is only a sanitation fee and that it does not cover the cost of any physical damage caused by your pets to the furniture itself. You are still liable for any damage as per your lease, and please note that the insurance we have does not cover damages from claws, beaks, etc. so you will be liable for any such damage.

How can I cancel my order before it’s delivered?

We totally understand that things happen and you may need to cancel your order. If you cancel within 24 hours of placing your order that’s more than five days from being delivered, there’s no cancellation fee! If you cancel more than five days before your delivery date, there’s a $49 fee, and if you need to cancel within five days of your scheduled delivery date, there’s a $99 fee.

Do you have a showroom with all your furniture?

No. We are an e-commerce online rental store! We have pictures of all of our furniture on our website as well as on our Instagram page (@_inhabitr_)!

Do you offer a student discount?

Students get their deposit waived, so renting as a student is as easy as possible!

Is it possible to buy furniture from your website?

No, we only rent furniture; we don’t sell it. However, we offer a rent-to-buy option at the end of your lease – ask us for more details!

Do you do staging?

Yes! In fact, many of our customers rent our furniture for staging. The process is the same, and if you’d like, we offer free half-hour consultations with a member of our interior design team. Let us know if you’d like to schedule one!

Do you offer a discount for realtors or people furnishing multiple units?

Yes, we certainly do! It depends on how many units you will be furnishing and which packages you choose. Please ask us how that works by emailing furniture@inhabitr.com.

Will you match prices?

Yes, we will match and even beat competitor prices! Although we are sure our prices are the best on the market, if any of our competitors lower their prices we will match them and beat them! You would just need to provide us with some kind of proof of our competitor’s lower prices and you are good to go!

Do you also offer linens and kitchenware? Are they new?

Yes, we offer linens and kitchenware. Linens are always brand new! Used kitchenware goes through a professional sanitation processes and a rigorous quality check before being rented out again.

What if I don’t like an item when it arrives? Can I exchange it for another one?

Yes, it is possible to do exchanges. The return is totally free as long as you return the item before the delivery people have left your house. Otherwise, you will have to pay the $99 pick-up and re-delivery fee.

What do I need to be able to rent?

We run a soft credit verification for all new customers, which means that your credit score will not be affected by our verification. In the event your credit does not by itself qualify you to rent, there are other options – you can absolutely still rent with us! Place your order and we will reach out to you if we need to discuss options.

How do I enter a promo code?

Click on your cart on the top right hand of your screen, then click on Checkout. On Step 1, Review Cart, below your cart on the right you will see "Have a promo code?" and you can enter it there!

Can I sell my furniture to you?

No, we unfortunately do not offer this service.